Hi,

I would just like to say, that there is nothing speedy about Speedpost. My boyfriend in Copenhagen, Denmark had sent a rush delivery package to me and was assured that it'd reach me in 4-5 days (mailed on Dec 19th). Indeed, Denmark had kept their end of the bargain because it reached Singapore in 4. I could check on the delivery status- where it was and what time it reached while I eagerly waited for my package. Eagerness turned to impatience when it hadn't arrived in 3 working days. I must tell you that the items in the box are extremely important as they are needed for a wedding I am to attend this coming Sunday. I called Speedpost's hotline and your operator was nothing but hasty and unhelpful, asking me to wait another day. Yesterday, the package supposedly arrived and the claim is that I hadn't answered my door. I had someone waiting in my house especially for the package and they hadn't heard anything. That possibly being my fault if your mailman had actually came, however there was no notification or letter left at my door or in my mailbox that he indeed had attempted to deliver the package. I have called your ever apathetic operator again this morning and she has informed me that I will have to arrange for a meeting time or a pickup time, though there are no available slots today. After letting her know that this package is important, she agreed to try to set up a pick up time, took my number and promised to return my call. I am still waiting for that call. I have enquired as to why the mailman did not call me as my boyfriend had written my phone number on the package; I was told that your mailmen do not carry cellular phones. Either I have just been lied to, or I would suggest your company improves its customer service by having some sort of phone service for better efficiency or common sense. I am a 5'1" girl and about 120lbs. My package is 6-8kg. It would've been nice if I had some sort of reliable local mail service to depend on. Maybe next time for big packages I will try another courier service. Thank you for taking the time to read my feedback.

P.S. I find it amusing that you have a tab for "compliments" when you have such slow, shitty service.